The Criteria

Vaultmark Standard — the evaluation criteria casinos must meet.

License

Legal licensing and regulatory compliance form the baseline.

Vaultmark Standard

The full set of support, RTP, operations, and responsible gambling standards.

Provably Fair

✓
Provably Fair Games
Game outcomes must be mathematically verifiable.
✓
Easy Round Verification
Round verification tools must be open and accessible to users.
✓
Verification Instructions
Verification steps must be clearly documented.

Responsible Gambling

✓
Self Exclusions
Users must be able to exclude themselves easily.
✓
Responsible Gambling Tools
Limits, breaks, and control tools must be available.
✓
Gambling Addiction Resources
Users must be directed to help resources.

Customer Support

✓
Average Resolution Time < 1 hour
Support requests must be resolved quickly and measurably.
✓
Quality Responses
Replies must be clear, helpful, and consistent.
✓
24/7 Support
A continuous support channel must be available.

RTP

✓
RTP Disclosure
RTP rates must be shared transparently.
✓
Max RTP Version of External Games
Where possible, the highest RTP versions of external games should be preferred.

Operations

✓
Proof of Funds
Fund sufficiency and payment capacity must be demonstrable.
✓
6 Months of Operation
The platform must have been active and consistent for at least six months.

FAQ

The Certified badge means a casino meets Vaultmark Standard criteria for support quality, RTP transparency, operational reliability, and responsible gaming tools.